BOOKING AND ACCOMMODATION
Topola Skies Resort & Aquapark is to provide all the services requested and paid by the client in the online booking in their full quality and quantity according to the data, presented by the client in the booking form: name of client, period of stay, number of nights, number of adults and children, price per night.
The "Remarks" field in the booking form does not have obligatory character for Topola Skies Resort & Aquapark and all the requests of the client, pointed in that field shall be satisfied only if and when possible.
In the booking request form children are considered the persons that have not completed the relevant years of age in the date of arrival in the hotel.
PRICES AND PAYMENT
The prices stated in the website of Topola Skies Resort & Aquapark are end customer prices with 9% VAT, community tax and insurance included. The whole sum that clients must pay is calculated automatically when the booking is made in accordance with the booked stay, number of adults and children and with the actual price offer for the period.
When making an online booking, payment of 50% of the whole sum of the booking by debit/credit card should be made in the moment of booking as a quarantee. Transferring the requested sum by bank should be made not later than the specified in the booking confirmation term.
In case of incorrectly filled details about your reservation, we inform you that Topola Skies Resort & Aquapark reserves the right to request additional payment on the day of arrival.
Topola Skies Resort&Aquapark holds the right to change the prices and special offers published in its website in accordance with the market search and the available rooms at the moment. For bookings confirmed and paid by the client, the sum for the reservation does not change, no matter a new price offer is presented.
CANCELLATIONSAND CHANGES OF BOOKINGS:
In case of cancellation, no show or change of an online booking Topola Skies Resort & Aquapark refunds the amount paid by the client in a 30-days term upon a client’s request and after charging the penalty due:
When refunding of amounts paid for bookings all costs of the transfer (banking charges, fees, etc.) are covered by the customer.
TYPES OF PAYMENT
Payment may be performed in 3 different ways:
To protect you from abusive payment with your Visa or MasterCard, we apply the best practices recommended by the international card organizations:
When making an online reservation the sums mentioned shall be automatically drawn out from your card when you complete the payment process.
2. Payment by bank transfer
The payment of the amount due is to be made not later than the terms, specified in the online booking confirmation. After the payment is made, it is recommended that you send a copy of the payment document to e-mail: reservation@topolaskies.com, indicating the reservation number in the reason for payment.
3. Payment in cash, upon check-in at the Topola Skies Resort & Aquapark
For reservations starting within the next three days it is advisable to opt for cash payment in order to urge the processing of booking.
IMPORTANT!
If the online reservation is not paid in the stated period your reservation will be automatically cancelled by the reservation system.
In case you are not able to pay the specified amount for an already made online booking, please notify us on e-mail: reservation@topolaskies.com. If you fail to comply with this condition Topola Skies Resort & Aquapark has the right to seek damages and liability for unrealized and unpaid bookings.
Please address your questions concerning online bookings to: reservation@topolaskies.com or call: +359 887 619 254.
PERSONAL DATA
Your personal data is protected under the laws of the Republic of Bulgaria and are used solely by the Reservation Department of Topola Skies Resort & Aquapark
Protecting your privacy is important to us. We therefore process your information exclusively on the basis of applicable legislation, specifically the GDPR, the Personal Data Protection Act (PDPA) and the Electronic Commerce Act (ECA). We do not provide data to third parties, with the exception of the payment processing payment service provider (bank, PayPal, ePay).
If an order is incomplete, we delete the data entered on it. If the order is completed and the contract is fulfilled by us on the basis of Art. 1 (a) and (b) of the GDPR, we store all data under the legal relationship until the expiry of the 10-year period provided for in Article 12 of the Accountancy Act (AAL).
To continue with the booking process you have to confirm below that you are aware and you agree with the present GENERAL TERMS & CONDITIONS FOR ONLINE BOOKINGS IN TOPOLA SKIES RESORT & AQUAPARK
COOKIE POLICY
To make sure you get the most relevant information and the best service when you visit our platform, we use so-called cookies. They help us (and other authorised third parties) to provide you with a personalised experience when using our services, to improve them and to provide you with more relevant content.
To make sure you understand why we use cookies, we've prepared this Cookie Policy - it will tell you what technologies we use, what they do and what choices you have about their use.
Company information:
Company: TOPOLA SKIES MANAGEMENT LTD
Address: Bulgaria, Varna, str.Atanas Moskov №3
Company ID: BG205804765
e-mail: manager@topolaskies.com
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